Five reasons why businesses and leaders fail

Most entrepreneurs build a business without a clear concept of what they’re building, the systems they need and where the profit comes from

Five reasons why businesses and leaders failI had a video meeting last week with woman whom we will call Sally. Sally was meeting to talk about her business, which she had started a couple of years ago. At one point in the conversation, Sally said she was making $2,000 a month but needed to make $5,000 from the business. Luckily for…

Working your business when your business doesn’t work

We have to put serious energy into looking at what’s working for us and what’s not and make a decision to adjust our strategies

Working your business when your business doesn’t workIn the winter of 1987, my startup company Winewear Fashions had cash flow problems. Not only could I not take wages, but I hadn’t been able to pay bills for several months without putting cash into the business. I took a job on the side selling books door to door in Vancouver to pay for…

Want a better business? Sleep on it

Running a business requires a lot of brain power. If a business is struggling, it takes even more mental energy. That means you need to be well-rested

Want a better business? Sleep on itLast week, I couldn’t sleep. Whether it was the new project I’m working on or the basketball team I’m coaching, my mind was spinning. I’d fall asleep immediately, but wake up at 2 or 3 a.m. and couldn’t get back to sleep. Wide awake, my mind was turning. I was thinking about new ideas; how…

The power of mentors in business and life

Mentors come in all shapes and sizes, and in all aspects of our lives. It’s only when they leave us that we truly realize their lasting influence

The power of mentors in business and life“Show me a successful individual and I’ll show you someone who had real positive influences in his or her life. I don’t care what you do for a living – if you do it well, I’m sure there was someone cheering you on or showing the way. A mentor.” – Denzel Washington In the last couple…

How compassion makes businesses money

Companies organized around values such as love, generosity and endearment have significantly greater stock market returns

How compassion makes businesses moneyMichael was my mentor when it comes to compassion. His heart always went out to anyone who was in a tough spot. As a roommate of Michael’s, I saw him reach out to people in the community who were down on their luck and in pain. He would help to mend hearts even after his…

Customer service: making it right

When we listen to our clients, it allows us to improve on aspects of our organizations that perhaps we haven’t noticed

Customer service: making it rightWhat would you do if you woke up one morning and right there on your Facebook page, for the whole world to see, was a complaint about how terribly one of your staff members was treating customers? Customer complaints are nothing new. In the past when customers received poor service from you or your staff,…

God rested on the 7th day. Why not you?

Working smarter, not harder, will make you more money. Take time off to think about other things and to refresh your mind, body and spirits

God rested on the 7th day. Why not you?On the seventh day, God rested. But for four years, I didn’t. My body finally said “No more!” I was laid out on the couch for two weeks, stressed and exhausted. Four years of continuous strategizing and deliberating had taken its toll. On top of running my businesses, I was involved in major campaign to clean up the…

How to influence people – and avoid headaches

Bashing noggins isn't the best way to deliver a message. Become a better business operator by understanding why your staff behave the way they do

How to influence people – and avoid headachesShe was almost frantic as she beat my head with a textbook and repeated over and over, “Would you ever stop talking, Dave Fuller?!” Those were the days when teachers could do such things and Grade 11 students would generally accept them and the semi-concussions that went along with the beatings. My classmates laughed at my…

Why corruption in Canada is only going to get worse

We all have regrets and make mistakes. But we need to admit our errors and turn back to our intrinsic nature of goodness

Why corruption in Canada is only going to get worseIf I look back through the 40 years of my business career, the lowest points are those times when I betrayed my values. My biggest regret was something that happened 30 years ago. I was told of a business opportunity that would be of great benefit to me if I could only prove I had…

Fill those profit holes before they sink your business

Unless you’re a careful operator, you may find yourself among the 60 per cent of businesses where the owners receive very little money at the end of the day

Fill those profit holes before they sink your businessIt was serious business! My brothers and I were neck deep in it. We were digging to China when we were interrupted by the call by our mother for dinner. Digging holes is something boys do. We dug holes for forts, holes for adventures and holes in search of gold. My son at the age of three dug…

Systems are the key to your business success

Ensuring consistency in the delivery of services and products will reduce the stress on your employers, employees, management team and customers

Systems are the key to your business successI spent more than $40,000 on my master's degree and in the months before I graduated, I wasn’t sure what I was going to do with that investment! Investing in yourself in terms of education is different than any other investment you make because it’s really the first step in a process to take you…

Why trying to be a perfect leader is a big mistake

Accept that we’re going to make mistakes but we did our best given the time and resources we have at hand

Why trying to be a perfect leader is a big mistakeWhen I was 21, my younger brother Rob (who apparently thought he was a marriage counsellor) told me that there was no perfect wife. He said I should find someone “good enough” and I could make it work if I put in enough effort. So being a late bloomer, I started dating at the ripe…

Why does Telus treat new customers better than loyal ones?

Create an environment where there’s substantial value for new clients while recognizing and rewarding loyalty

Why does Telus treat new customers better than loyal ones?I wanted to pay my Telus bill recently and because I had to update my credit card, I went to their website to contact customer service. Apparently due to COVID-19, a note on the Telus website tells customers to expect longer than normal waiting times. Last year, before the effects of COVID-19 on their service…

The blessing of COVID-19

The long-term outcome of the prolonged lockdown is positive for many businesses, leaders and families

The blessing of COVID-19As summer comes to a close, with the call of September and school and work bearing down on us, the reality that the effects of COVID-19 linger is indisputable. Businesses, workplaces, schools and universities are all searching for ways to balance risk with service levels. The novelty of working remotely is wearing thin for many…

You need a holiday – and your business needs a break

Taking a real holiday allows you to recharge your batteries, empowers staff and lets you evaluate how effectively systems work in your absence

You need a holiday – and your business needs a breakRachael and Carmel were a little surprised, and perhaps a little nervous, when I told them I was taking a six-month vacation and that they would be in charge. The business had been open for five years, but the truth was I was making more money renovating and flipping houses than I was from the business.…
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