Manage your customers and your business will thrive

If an entrepreneur wants to manage their business and increase their profits, they need to focus on three types of customers

Manage your customers and your business will thriveA few years ago I was talking to a clergyman who was struggling with declining church attendance. We had a discussion about the reasons for that and I was telling him that there was not much difference between a church and a business. To overcome his skepticism of my argument, I put it to him…

Success strategies for working through chronic stress

How do you deal with stress?

Success strategies for working through chronic stress"Every day is a new day." At no time in recent memory has this phrase been more poignant. The situation has gone from one of sudden, unexpected crisis to that of chronic, daily stress. It is emotionally and psychologically exhausting. In the workplace, the pressure to make good decisions and produce good results has never…

Developing rock-solid client service in your business

If your business isn't delivering top-notch customer or client service today, you’re likely not long for this world

Developing rock-solid client service in your businessEnsuring you deliver rock-solid client service is key to your future. If your business isn't delivering top-notch customer or client service today, you’re likely not long for this world. In virtually all sectors, competition is fierce and customers can search and switch to the other guy at the drop of a hat. Here are some…

Tears at work are inevitable, so learn how to deal with them

Understanding how you feel about tears and having a plan to deal with them will make crying less awkward and intimidating

Tears at work are inevitable, so learn how to deal with themI don’t know if I have an innate ability to make people cry but it seems in the last week, I faced lots of tears. I had clients crying, members of a company where I was working crying and members of the basketball team I coach bawling their eyes out. In 30 years of business…

The 5 key attitudes of a successful entrepreneur

Do you eat failure for breakfast?

The 5 key attitudes of a successful entrepreneurTurns out your attitude is the most important factor in your success or failure as an entrepreneur. Not personality. And not character. Oh sure, whether you are outgoing or risk averse, full-to-the-brim with new ideas or resilient – can all make a difference. Vince Fowler is a Calgary-based leadership coach, speaker and owner of Vested…

Is your business getting you down?

Entrepreneurs are especially susceptible to burnout and depression. Here's how to conquer those issues, for the betterment of yourself and your business

Is your business getting you down?When winter seems to drag on with dark clouds, snow and short days, I start to feel in the doldrums. I lack energy, enthusiasm, I don’t want to be around people, my projects seem to drag on and I get a sense of dread at the thought of more work. I’m especially cynical of news…

The future of small business financing

The growth of small businesses is fundamental to prosperity but we can’t provide the sector the financing it needs by maintaining the status quo

The future of small business financingThe notions of commerce, currency, and credit are nothing new. For centuries, we've found ways to barter, borrow, and repay one another through the exchange of goods, services, or credit. Exchange aside, every form of currency has an assigned value agreed upon by the individuals or organizations participating in the transaction. Need a house or…

How your team can tell how you really feel

Your nonverbal communication is more powerful at conveying emotions than the content of your message itself

How your team can tell how you really feelDo you know that your team is constantly evaluating your emotions through cues in your body language – and that they can do so in a fraction of a second? At the Center for Cognitive Neuroimaging at the University of Glasgow, researchers found that it takes only 200 miliseconds to read someone’s emotional state from…

Putting fun back into business brings big payoffs

Creating a fun culture in a business environment starts with the leader. When employees enjoy their work, they’ll be more productive and satisfied

Putting fun back into business brings big payoffsWe were down by 14 points at halftime and the team seemed defeated. Our star player was frustrated. Her shots weren’t going in and neither were her teammates’ shots. As a coach, I was unfazed. Having been irritated with the refereeing in the first couple of games, I had decided that my fuming wasn’t going…

8 signs you need to take a break from your business

Operating a business while your brain and body are worn down and in a suppressed state will affect your ability to make sound decisions

8 signs you need to take a break from your businessBig ideas and small pockets, long to-do lists and short of help. It’s a recipe that can take 12 to 18 hours a day on full-throttle as you juggle the demands of human resources, accounting and budgeting, sales, customer service, webmaster and marketing. If you’re one of those small business entrepreneurs who feels the pressure…

How to decide on a corporate structure for your new business

Some tips to help you choose which will work best for you

How to decide on a corporate structure for your new businessWhen you’re starting a new venture, there are a number of things to think through (and often stress about too), from the idea itself and how you’ll execute it, to the staff you might need to hire, money you might need to raise, marketing of the product and service, and so much more. However, one…

Red tape reduction leaders to be honoured by CFIB

Albertans agree there is room to reduce red tape headaches considering the government has received over 4,000 suggestions to the cut red tape website

Red tape reduction leaders to be honoured by CFIBIf you’re a small business owner one of the biggest challenges you face is dealing with red tape. It’s a frustration that entrepreneurs across the country have lamented about for years. And each year the Canadian Federation of Independent Business rolls out its Golden Scissors Awards to honour the governments and public servants who have…

Self-discovery, one shovelful of snow at a time

Snow throws a lot at us. Our response to it can be seen in how we navigate the challenges of building a business, writing a book or tackling a project

Self-discovery, one shovelful of snow at a timeThe sun is shining, even if the air is still frigid, so I’ll take it. After several days of digging out my huge driveway – 100 metres, to be exact – and coping with drifting snow, even my most optimistic “Shovelling is a great full-body workout strategy” is feeling less than enthusiastic. I love the…

To grow or not to grow your business: either way takes work

Tips to implementing a growth structure that is consistent with your personality and values of the company you have built

To grow or not to grow your business: either way takes workEvery new business grows from the seeds of an idea. Some wither at the seedling stage, others remain as saplings, while others strive for the sky. But all growth requires the same up-front fertilization. “For any business, you have to begin with the end in mind,” says Gary Prenevost, who calls himself Canada’s leading franchise matchmaker.…

Why you need to be aggressively positive in business

Move forward with intent and work in a manner that enables you to succeed through your direct actions and those of your team

Why you need to be aggressively positive in businessI was 21 the summer of the accident. I was working on a farm and my boss and his family had gone to the lake. I was left with a list of chores that included clearing out a culvert on a dam that was being plugged by beavers. I thought this would be the perfect…
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