Insurance customers demand real-time services, customization

Susan Johnston of Accenture Canada talks about delivering hyper-personalized, on-demand services

Insurance customers demand real-time services, customizationSusan Johnston is managing director of financial services at Accenture Canada. What were the key findings of the recent report Technology Vision for Insurance 2019? Johnston: Our latest Technology Vision for Insurance 2019 report found that insurance companies are now focused on how they can shape the world around people and select the right moments…

How the insurance industry can embrace the digital age

Tom Super of J.D. Power talks about the company's surprising findings about the insurance industry

How the insurance industry can embrace the digital ageTom Super is vice-president of property and casualty insurance intelligence at J.D. Power. Are insurance companies meeting customer expectations for digital self-service tools, customer service channels and omni-channel integration? Super: Insurance companies are fairly strong when it comes to customer service channels. Insurance has always been a very service heavy business and the lessons learned…

Helping the world run better

Dominika Warchol Hann of SAP Canada on the value of diversity, innovation and creating workforce recognition

Helping the world run betterDominika Warchol Hann is principal of value advisory at SAP Canada. What is SAP Canada and what does it do? Warchol Hann: SAP is the global market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. In Canada, SAP serves more than 16,900 businesses in 25…

Reimagining how Indigenous business creates value

Trent Fequet talks about how Steel River Group has evolved and grown in just two short years, despite tough economic conditions

Reimagining how Indigenous business creates valueTrent Fequet is president and CEO of Steel River Group. What’s Steel River Group and what does it do? What’s its history? Fequet: Steel River Group is a privately-held and Indigenous-owned-and-operated company. Born out of the deep belief that we need to reimagine how an Indigenous business can create and contribute value to their community,…

Trans Mountain expansion approval embraced by oil patch

Construction expected to begin this year but analysts warn that it will take years to complete and open new markets

Trans Mountain expansion approval embraced by oil patchThe federal government’s approval on Tuesday of the multibillion-dollar Trans Mountain pipeline expansion project is being called a step in the right direction for Alberta’s economy. The Canadian Association of Petroleum Producers said the approval paves the way for Canada to start competing on the world stage. In a statement, CAPP said the approval “means…

Trade confidence dips to lowest level in seven years

Disruptive international trade policies have clearly shaken the confidence of Canadian exporters: EDC

Trade confidence dips to lowest level in seven yearsThe latest Trade Confidence Index from Export Development Canada (EDC) says trade confidence among Canada's exporters fell to its lowest level since the European debt crisis seven years ago. “Disruptive international trade policies have clearly shaken the confidence of Canadian exporters,” said Peter Hall, chief economist with EDC, in a news release on Thursday. “One-third of…

Canadians continue to hold high debt compared to disposable income

Household net worth rose 2.7% to $11,114 billion in the first quarter, according to StatsCan

Canadians continue to hold high debt compared to disposable incomeThe Canadian household credit market debt as a proportion of household disposable income remained at 177.6 per cent in the first quarter, as debt and income grew at similar rates. In other words, there was $1.78 in debt for every $1 of household disposable income, according to data released on Thursday by Statistics Canada. The…

How to protect your company against fraud

Former RCMP investigator Greg Draper, now with MNP LLP, talks about who is most likely to commit fraud and what they target

How to protect your company against fraudGreg Draper is a former RCMP investigator and current vice-president of Valuations, Forensics and Litigation Support at MNP LLP. Who poses the greatest threat – and why – for fraud? Draper: The simple answer is: the person we least expect. You’d never hire someone if we thought they’d defraud the organization. Most of us go…

The challenge of talking about caregiving at work

Developing a language that meaningfully resonates with our experiences is an essential step toward creating and leveraging social support

The challenge of talking about caregiving at workTalking about caregiving at work can be difficult and stressful. And that’s important because 35 per cent of all employed Canadians have caring responsibilities at home. Dr. Zachary White is an expert in the barriers that natural caregivers face in explaining their responsibilities at home to others, including employers. White is an associate professor at Queens…

How the mobile phone industry meets – or fails – customer expectations

Adrian Chung of J.D. Power talks about the results of the company’s latest wireless survey and why trust is such a huge component

How the mobile phone industry meets – or fails – customer expectationsAdrian Chung, director of the technology, media and telecom practice at J.D. Power in Canada. What are the key results and findings you can take from a recent wireless experience survey you did? Chung: In this year’s edition of the J.D. Power Wireless Purchase Experience study, we saw a decline in overall satisfaction of six…

‘Cheap’ hotels a great way to save

Keep in mind that bargains come in all kinds of packages, and you should be able to find a nice cheap hotel that you can live with

‘Cheap’ hotels a great way to saveEven if your budget only allows you to stay in cheap hotels is no reason to put off your dream vacation. Because a cheap hotel (I'd rather call them inexpensive) can be a great option for the frugal traveller. You're not going to be spending a lot of time in your hotel room anyway, are…

Calgary’s Global Petroleum Show to include large rally

The 51st year of North America’s leading energy event takes place June 11 to 13 at Stampede Park

Calgary’s Global Petroleum Show to include large rallyThe Global Petroleum Show, which takes place next week in Calgary, will be the setting for what is being billed as the “Largest Oil & Gas Rally in Canadian History.” The rally, in partnership with Canada Action, will take place on Tuesday, June 11, at noon in the outdoor exhibit area near the Big Four…

Oil sands production to near four million barrels a day by 2030

IHS Markit report projects slower pace of investment and growth in Canadian projects

Oil sands production to near four million barrels a day by 2030Canadian oil sands productions is expected to reach nearly four million barrels a day by 2030, or almost one million barrels more than today, according to a new 10-year production forecast by IHS Markit. But the business information provider also says production is set to enter a period of slower annual growth. “Large-scale oil sands…

Ken LeBlanc is on a mission to create clarity around real estate

The CEO of PropertyGuys.com talks about why the status quo no longer serves consumers and what his company is doing about it

Ken LeBlanc is on a mission to create clarity around real estateKen LeBlanc is CEO and founder of PropertyGuys.com. Tell me about PropertyGuys.com. What it is and what it does? LeBlanc: At PropertyGuys.com, we put the customer back in the driver’s seat so they can take control of their real estate experience. Our private sale approach allows sellers to remain securely at the centre of their…

Millennials starting to drive recreational property market

New buyer demographic comes with different lifestyle and property criteria than those of their boomer counterparts: RE/MAX

Millennials starting to drive recreational property marketThe majority of millennials are in the market to purchase a recreational property, according to a new RE/MAX survey conducted by Leger and released on Thursday. The survey found 56 per cent felt that way compared with 42 per cent last year in the survey. The real estate company said the increase in buying intentions…
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